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BMS's customer service is exceptional; it separates us from the competition. We uphold quality service by conducting research, paying close attention to customers' needs, and offering special service and warranty plans.
WHAT SOME OF OUR CUSTOMERS ARE SAYING...
"That mod worked out great. Boston is reporting perfection with your equipment. Your ultra-fast response kept us from losing any on-air time."
Dan Stinnett |
"The only time we have had to call tech support, the technicians were courteous and answered our questions promptly and knowledgeably."
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"We very much appreciate your dedication to customer support."
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RETURNED MATERIAL AUTHORIZATION (RMA)
Items returned to BMS for repair, whether warranty or not, require a Returned Material Authorization (RMA) number. This can be obtained by calling BMS (+1-858-391-3050, or 866-489-4267 in the U.S.) during normal business hours and asking for an RMA number. Before contacting BMS with questions about the unit, please have the following information available so we will be able to better serve you:
- Customer Name
- Contract Number
- BMS Model Number
- Serial Number
- Description of problem with as much detail as possible
- Name of person to contact who might have further information on the failure
- Contact information (phone number, and/or e-mail address)
Return information and equipment to the following address. Include the RMA Form:
Broadcast Microwave Services, Inc.
Ref. RMA #
12367 Crosthwaite Circle, Dock 10
Poway, CA 92064
For non-warranty repairs, BMS can provide an estimated repair cost for a nominal fee, which is then applied to the cost of the repair if you opt to have the equipment repaired by BMS.
A 24-hour emergency response number is provided for critical after-hours problems. Call +1-858-391-3050 or 1-866-489-4267. Leave a detailed message of your problem and a return telephone number we can call. A page is sent to the on-call staff, who will listen to the voice mail and return your call.